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FAQ

Is It Safe to Shop At sololita.com

At sololita.com, we go to the extreme to ensure the safety of our customers' information. We do not store your payment information on the website. Payments made through PayPal are processed by PayPal Company, It is considered to be secure and trustworthy. We also do not disclose your information to third parties. For more details, please see our privacy notice. It is safe to shop at sololita.com.

I Want to Make Orders

Please place orders using our online shop system for products you prefer. It is quite easy to register with sololita.com. Go shopping right away. You can attempt to place orders by email, fax, or phone for some special occasions. If there is special occasion, please first kindly contact with our customer service representatives. Before placing orders, please register with sololita.com. By the way, any products added to your online cart remain there until you check out or remove them.

I Can't Log In
Please follow the following instructions:

1. Check your login details. Your login username is the email address you used for registration. It might be a problem caused by sololita.com system maintenance - Please wait 30 minutes and try again.

2. Ensure that cookies from www. sololita.com are accepted in your browser (Internet Explorer or others). If through the above methods it still does not work, please contact customer service. Our customer service representative will help you to resolve the issue.

3. TIP: If you're not sure if the problem is with us or you, please test by logging in with a different set of computers, or try different browsers.

4. If you have forgotten your password, please go here to get a new password.

5. If you made a mistake when you registered, and you can't access your account, and you've never made any orders, it might be quickest to just use the registration to sign up again for a new account.

How Can I Check The Status of My Order after Payment

You can log in your sololita account to check status of all your orders in the backstage of your account after Payment. And once we send your order You will see the tracking number in the backstage of your account. You can also contact with our online salesman or customer service representative to get assistance.

Do You Have A Guarantee or Warranty

All the products are produced strictly in accordance with the production procedures: quality inspection on the assembly lines and strict quality inspection for finished product. Only high-quality goods can leave the factory and all our manufacturer's factories. We have a QA team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line. If you want to know about Return Policy, Please Click Here.

Why Was My Paid Order Canceled

Why did you refund my payment? If we returned your money to you and closed your order, it is most likely because we were unable to verify your payment, or the products you ordered are out of stock. In most cases, our customer service staff will contact you by phone or email to discuss the matter with you, but if we can not get in touch with you within 5 days after we receive your payment, we will automatically return the funds to you. It is our responsibility to ensure the safety of your money and purchase order. Possible reasons for refunding money are:

- PayPal account name and address does not match your order's shipping address, and there was no response when we try to contact you.

- The products you ordered are out of stock (we usually keep our inventory stocked and updated), and there was no response when we try to contact you.

I Want to Cancel An Order Placed Wrongly
1. CANCELLATION BEFORE PAYMENT

If you have not paid for your order yet, there is no need to contact us to cancel it. We receive hundreds of "test" orders each day which our members are using to quote certain cart contents and save the invoice for later references.

We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we are not processing your order.

If your order is staying unpaid more than a week, please note you may not be able to "reactivate" it by sending a payment, because the prices of the items may have changed as well as the shipping rates and currency may change. You may need to repeat the order with a new cart.

2. CANCEL AN ORDER AFTER PAYMENT

If you have already paid for an order and want to cancel it, please contact us as soon as possible.

If you are uncertain about something in your order and you wish to change it, please contact us and put the order on hold while you decide. This will stop the packaging process so you still have time to make changes. But if your order status is displayed in the processing or processed (you can see your order status in the backstage of your account) or your order has already been delivered we cannot cancel or change the order.

If your order has been shipped, please send it back to us after receiving it, but you need to know that canceling the order is not a quality issue, so you need to bear the freight, which means we will not give you a full refund, you can only get the money back except the freight.

If you want to cancel an order because you are ADDING further products, but not canceling the previous items, simply contact us and we will process it, usually for no extra fees.

Change Your Order after Payment

Please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.

To add items to your order without canceling any previous items, contact us. There is no charge for this service (Note: If the goods have already been delivered we cannot cancel or change the order. See returns and refund policy).

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